Last updated: August 21, 2026
CSU Bike Share ("we", "us", or "our") is the official bike-sharing platform for Caraga State University. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application and related services (the "Service"), in compliance with the laws of the Philippines, particularly the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations issued by the National Privacy Commission (NPC). By registering for or using the Service, you agree to the collection and use of information in accordance with this policy.
When you register, we collect your official CSU email address, name, contact number, and student/employee ID to verify your affiliation with the university.
While a ride is active, we collect real-time GPS location data from your device to display bike positions on the map, enforce our campus geofence, and calculate ride routes and duration.
Rental fees are processed through your in-app wallet and third-party payment providers (e.g., GCash). We do not store your full payment credentials on our servers; transaction references are retained for verification purposes.
We automatically collect ride history, bike unlock/return timestamps, device information, and app diagnostics to help us maintain and improve the Service.
We do not sell your personal information. We may share limited information with:
We retain account and ride history data for as long as your account is active and for a reasonable period afterward to comply with university and legal requirements, resolve disputes, and enforce our agreements. When data is no longer necessary, we securely delete, anonymize, or dispose of it in accordance with NPC guidelines. You may request deletion of your account as described in Section 9.
We implement reasonable organizational, physical, and technical safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction. Access to personal data is limited to authorized personnel with a legitimate need to know. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Location tracking is used to keep bikes within the CSU campus geofence. Taking a bike outside the designated area may trigger account restrictions, as described in our Fees & Penalties policy. Location data is only actively collected while a ride is in progress.
The Service relies on the following third-party providers to function, each governed by its own privacy policy:
Because the Service uses cloud-based infrastructure, some personal data may be processed or stored on servers located outside the Philippines. Where this occurs, we implement reasonable measures to ensure that such processing follows security safeguards consistent with Philippine data privacy regulations.
Under the Data Privacy Act of 2012, you have the right to:
To exercise any of these rights, please contact our Data Protection Officer using the details in Section 11.
The Service is intended for use by CSU students, faculty, and staff and is not directed at children. We do not knowingly collect personal information from individuals who do not hold a valid CSU affiliation.
If you have any questions, requests, or wish to exercise your rights under the Data Privacy Act, please contact our Data Protection Officer (DPO):
Organization: CSU Bike Share Project
Email: techbai.web@gmail.com
Want to delete your account instead? Use our Data Deletion Request form.
If you believe your privacy rights have been violated, you may also contact the National Privacy Commission of the Philippines.
We may update this Privacy Policy from time to time to reflect service improvements or legal changes. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Service after changes take effect constitutes acceptance of the revised policy.